Notice to parties serving subpoenas on TextMe

Updated 12/10/2021

Per our Privacy Policy, TextMe may share end-user information to respond to law enforcement requests or when legally required to do so.

Emergency Requests:

  • This process may be invoked only in an emergency circumstance, defined as a circumstance carrying an immediate threat of death or serious physical harm to a natural person.
  • The requester must first send the Emergency Form to: emergency@go-text.me (include EMERGENCY in the subject of the email).
  • The request must be issued by a law enforcement agency or official government entity, and sent from an email address of the requesting agency or entity.
  • TextMe CANNOT PROVIDE A GPS LOCATION.
  • Emergency requests are not subject to cost reimbursement.

Non-Emergency Requests

  • TextMe accepts service of subpoenas, warrants and court orders, subject to cost reimbursement, at: abuse@go-text.me
  • TextMe is not able to respond to requests for end-user information unless the request is made via a valid legal process (subpoena, court order, or search warrant), is issued by a law enforcement agency or official government entity, and is sent from an email address of the requesting agency or entity;
  • Non-official requests, including verbal and letter requests, will not be processed.
  • Requests must contain the name and contact information of the individual law enforcement agent or government representative who is authorized to serve the request.
  • Requests must include a TextMe phone number Requests must indicate a specific period of time.
  • Requests are subject to cost reimbursement (see below).
  • Requests are handled in the order received, subject to pending expedited requests. Responses are generally provided within 5 business days. Expedited responses will generally be provided within 3 business days.

  • Our address is:

    Records Custodian
    TextMe, Inc.
    Suite 500
    275 Post Street
    San Francisco, CA, 94108
    U.S.A

Cost Reimbursement

For information requests related to subscriber information, the fee is $75. Up to a maximum of 3 phone numbers will be included in this fee.

Notarized document will be charged an additional $100.
Special requests are subject to additional costs.
You may pay via PayPal, check, or credit card.

* Important: with the payment, please reference the name of your agency, the date of your request and the TextMe support system ticket number to ensure proper application thereof.

PayPal


Click this link to initiate PayPal payment:

paypal.me/textme

Include the name of your agency, the date of your request and the ticket number in the note.

Check


Please make check payable to TextMe.
Include the name of your agency, the date of your request and the ticket number in the memo.

Mail checks to:
TextMe, Inc.
Attn: Payments
275 Post St #500 San Francisco, CA 94108